Frequently Asked Questions
Everything you need to know about your SWIMS experience.
What is the standard shipping time for orders?
Orders typically process within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
How do I initiate a return or exchange?
We offer a 30-day return policy. Simply visit our online Returns Portal with your order number and email address to generate a prepaid shipping label.
Are SWIMS products water-resistant?
Yes, our footwear and outerwear are specifically engineered with water-resistant materials and breathable technology to handle various weather conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna.
How do I care for my SWIMS loafers?
Most of our rubber-based loafers are machine washable at 30°C. We recommend removing the insole and placing them in a laundry bag for protection.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated automatically at checkout based on your destination.